Dental practices · Ohio Valley
HIPAA-compliant cybersecurity & managed IT for dental practices.
REAL Cyber protects dental practices across the Ohio Valley from ransomware, data breaches, and HIPAA exposure — with flat-rate managed IT, dental-software expertise, and a real team available when something breaks.
The risks every dental practice carries. We carry them for you.
- Ransomware locking your practice during patient hours
- HIPAA breach penalties up to $50K per violation
- Dental practice-management software corruption (Dentrix, Eaglesoft, Open Dental)
- Lost or untested backups
- Phishing through insurance and patient portals
- Shared staff logins and turnover
- OCR audit exposure
- Cyber-insurance requirements you can't meet alone
What we do
Built around dental practices.
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HIPAA risk analysis & compliance readiness
A documented, defensible HIPAA Security Rule posture — risk analysis, policies, and safeguards your practice can stand behind in an audit.
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Dental-software-aware managed IT
We already know Dentrix, Eaglesoft, and Open Dental and the systems they touch — so support doesn't start with 'we'll learn your software.'
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Patient-data backup & disaster recovery
Tested, off-site backups of your clinical and operational data — and a recovery plan that actually works when you need it.
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Microsoft 365 & email security
MFA, conditional access, and email hardening configured to block the phishing your team actually receives.
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Phishing-resistant security awareness training for staff
Short, regular training your front desk and clinical staff will actually remember.
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Incident response readiness
A clear, practiced response process — and a named owner to coordinate it — when something goes wrong.
Why REAL
Why dental practices choose us.
We speak your software
Dentrix, Eaglesoft, and Open Dental — and we'll get your software vendor on the phone directly, so you're never the middleman between two IT companies.
A person, not a queue
You reach someone who already knows your operatory — fast, and even after hours — so a problem is solved before it costs you chair time.
We catch it first
Continuous monitoring that has isolated a threat mid-incident and confirmed a clean system, so one bad click never closes your schedule.
Right-sized for a practice
Enterprise-grade security and HIPAA readiness, flat-rate and scaled to a dental office, so you stay focused on patients.
Proof
Dental practices trust REAL.
The biggest benefit is my peace of mind that IT and security are being taken care of in the best manner possible — and I am not alone in dealing with a world I am not an expert in.
I don't have to deal with it — I hand REAL the issue and they get it solved. They provide a total product: from patient communication to records systems to emerging technology, security, and compliance, REAL has all my bases covered. Over my 23-year career I've worked with several IT companies, and REAL is by far the most user-friendly for a doctor who'd rather focus on patient care than IT.
We no longer worry about the safekeeping of our systems or the monitoring of our email — REAL keeps a close watch, and the reports show it. They're very knowledgeable about our practice software, which saves us time on the phone and the cost of a missed patient call. We've had IT companies that didn't specialize in dentistry; REAL is quick and helpful, takes the time to troubleshoot, and will even call our software vendor directly. We love the 'Help Me' button that screenshots an issue and sends it straight to them for a callback.
The biggest benefit has been their responsiveness whenever a question or issue comes up. I haven't worked with another IT firm, but after about a year and a half with REAL, the communication is hard to beat — they've met and exceeded my expectations for the support they offer.
I have the security of knowing my business is protected from cyber attacks and my patient information is safe. REAL is quick to answer the phone and respond to our issues, and it's great to actually talk to a human being — to have a relationship with the people who know our needs. They've been a great business partner we can rely on to keep our data secure and fix the IT problems that inevitably come up.
REAL gives me peace of mind. They get things done very quickly, and when we have a problem they're immediately available to take care of it — and everyone is so nice and friendly, which is an added benefit. You might find another IT company, but not one like REAL. They're just what their name says: REAL people, who help immediately — and that's REAL results.
REAL provides prompt service with competent people — they respond quickly and solve the problem. As a dentist, your time is the most valuable thing you have; anything that pulls you away from patient care is wasted time. It's important to have someone you can call and immediately get things done, and REAL does a great job of providing exactly that.
Our biggest benefit is peace of mind — REAL monitors any threats and keeps us secure. When you call them, you reach a person, not an AI robot, and that means everything; even when we leave a message, they call back very quickly. The whole team is personable and willing to help with even the small stuff, and when they're on-site they're professional and make sure we're comfortable with their work before they leave.
We used another firm before REAL — we fired them, hired REAL, and have been satisfied ever since. They've raised our education and awareness, and yes, there's an expense, but you pay for what you get.
When we call, REAL immediately takes over and gets to work fixing whatever the issue is. A big plus for me is that they'll contact and work directly with the other companies we use to solve a problem, so I'm not relaying messages back and forth — and I have peace of mind knowing our office is constantly monitored. I've worked with REAL since before I bought my practice, and sticking with them through that transition was an easy call, with no regrets. I know very little about IT, and they make everything as easy as possible — I work with the same people who know my systems and software first-hand, which makes their help quick and easy.
IT services and compliance and security have been the greatest benefit. REAL has been thorough and incredibly efficient in identifying issues — which I have nightmares about in this age of ransomware and malware attacks on healthcare companies. I personally downloaded software I was suspicious about, and REAL caught and isolated the self-inflicted potential malware attack immediately; what could have been thousands of dollars in software or lost chair time was prevented before it became an issue, with a separate in-person follow-up to confirm a clean system the following week. What they do better than other firms is monitor for issues — I was seriously impressed by the speed at which REAL detected and resolved a problem, late on a Sunday evening to boot. If you want personal protection, vigilant monitoring, and efficient resolution, REAL is the deal.
Process
A clear, repeatable path to better security.
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Assess
We map your systems, data flows, and compliance gaps end-to-end.
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Prioritize
We rank fixes by risk and impact — no fear, no fluff.
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Secure
We deploy, configure, and harden the safeguards that matter most.
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Monitor
We watch your environment 24/7 and stay accountable to clear SLAs.
FAQ
Questions dental practices ask us.
Do you support Dentrix, Eaglesoft, and Open Dental?
Yes — we already work in the major dental platforms (Dentrix, Eaglesoft, Open Dental) and the imaging and systems around them, so support doesn't start with "we'll learn your software" and your schedule keeps moving.
What does HIPAA actually require for a dental practice?
A current Security Rule risk analysis, written policies and safeguards (administrative, physical, technical), workforce training, and business associate agreements — plus documentation you can produce if the OCR asks. We build and maintain that posture so you can stand behind it in an audit.
Can you help with an OCR audit or a cyber-insurance application?
Yes. We close gaps, assemble evidence, and prepare you for OCR audits, security reviews, and cyber-insurance applications and renewals — so you're ready instead of scrambling.
We're a small or solo practice — are we too small for managed IT?
No — small and group dental practices are exactly who REAL was built for. We right-size enterprise-grade security and HIPAA readiness to a dental office, not an enterprise budget.
How much does it cost?
After a free Cyber Risk Consult and assessment, you get a flat-rate monthly quote scoped to your practice — one predictable invoice, no surprise per-ticket charges.
Do you work with dental practices outside the Ohio Valley?
Our fully managed onsite service covers the Ohio Valley (KY, IN, OH, WV, TN), and we deliver cybersecurity and monitoring, remote IT support, security awareness training, assessments, and compliance programs to practices anywhere in the US.
REAL People. REAL Experience. REAL Solutions.
Book a 20-minute Dental Practice Cyber Risk Consult.
No pressure, no obligation — just a clear picture of where your practice stands.