Insurance agencies · Ohio Valley
Cybersecurity & managed IT for insurance agencies.
REAL Cyber protects insurance agencies across the Ohio Valley from wire fraud, business email compromise, and ransomware — defending your premium and closing-fund transfers, protecting client NPI, keeping your agency management system online, and meeting your FTC Safeguards Rule and cyber-insurance obligations.
The risks every insurance agency carries. We carry them for you.
- Wire-fraud and business email compromise (BEC) during premium and closing fund transfers — the #1 loss event for agencies
- Client nonpublic personal information (NPI) exposure
- Agency management system downtime halting the whole book (Applied Epic, AMS360, EZLynx, HawkSoft)
- Phishing through carrier and client portals
- FTC Safeguards Rule non-compliance
- Failing cyber-insurance and E&O security requirements
- Third-party and vendor risk — under state law you can't outsource the liability
What we do
Built around insurance agencies.
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Agency-software-aware managed IT
We already know Applied Epic, AMS360, EZLynx, and HawkSoft — and the carrier downloads and IVANS connections wired around them — so support doesn't start with 'we'll learn your software' and your book keeps moving.
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Wire-fraud & BEC defense
Email authentication (SPF, DKIM, and DMARC), MFA on every mailbox, and a written payment-verification process that catches a fraudulent premium or closing-fund request before the money leaves.
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FTC Safeguards Rule program
A written information security program with encryption, MFA, and regular penetration testing — the safeguards Gramm-Leach-Bliley's FTC rule actually requires, documented so you can prove it.
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State data-security-law readiness (NAIC Model #668)
An incident response plan and the process to meet your state’s 72-hour breach-notification-to-the-commissioner deadline under the NAIC Insurance Data Security Model Law.
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Backup, disaster recovery & business continuity
Tested, off-site backups of your management-system and operational data — and a recovery plan that keeps you writing business when something goes wrong.
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Microsoft 365 hardening & security awareness training
MFA, conditional access, and email hardening on Microsoft 365 — plus short, regular training your producers and CSRs will actually remember.
Why REAL
Why insurance agencies choose us.
Confidence, not hope
Stop hoping your controls are enough — know your FTC Safeguards and state program are documented and defensible.
A silent partner
Proactive, future-oriented security with the steady reporting and education that proves it's working, while you keep writing business.
We know your systems and your threats
Applied Epic, AMS360, EZLynx, and HawkSoft — plus the wire-fraud and BEC playbook aimed straight at your premium transfers.
Flat-rate, accountable
One predictable rate, measurable SLAs, and real people when something breaks.
Proof
Agencies across the region trust REAL.
Since hiring REAL as my agency's cybersecurity firm, I have peace of mind that I'm meeting the compliance regulations my industry requires and keeping pace with an ever-changing cybersecurity landscape. Before, I was hoping my security measures were stringent enough to keep me compliant and secure — but I wasn't confident. Now I am. REAL is a silent partner at my agency; the consistent communication, reports, and education they provide is undeniable. Ross and his team are proactive, professional, honest, and future-oriented. REAL is one of the best companies I've had a relationship with in a very long time, in any industry — I recommend them 100%.
Process
A clear, repeatable path to better security.
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Assess
We map your systems, data flows, and risk exposure end-to-end.
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Prioritize
We rank fixes by risk and impact — no fear, no fluff.
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Secure
We deploy, configure, and harden the safeguards that matter most.
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Monitor
We watch your environment 24/7 and stay accountable to clear SLAs.
FAQ
Questions insurance agencies ask us.
What does the FTC Safeguards Rule actually require of my agency?
As a financial institution under Gramm-Leach-Bliley, your agency has to maintain a written information security program led by a qualified individual — with a risk assessment, MFA, encryption of nonpublic personal information (NPI) in transit and at rest, access controls, vendor oversight, regular penetration testing or vulnerability scanning, staff training, and a documented incident response plan. We build that program and keep the evidence so you can stand behind it.
Does my state's insurance data-security law (NAIC Model #668) apply to us — and what's the 72-hour rule?
Most likely yes. Kentucky, Indiana, Ohio, and Tennessee have adopted the NAIC Insurance Data Security Model Law (#668), which requires a written information security program, annual risk assessments, and — the part that catches agencies off guard — notice to the state insurance commissioner within 72 hours of determining a cybersecurity event occurred. West Virginia hasn't adopted it, so WV agencies answer to the federal FTC Safeguards Rule and their carriers' requirements. We build the program and the incident-response process that meets whichever applies to you.
Do you know Applied Epic, AMS360, EZLynx, and HawkSoft?
Yes — we already work in the major agency management systems (Applied Epic, AMS360, EZLynx, and HawkSoft) and the carrier downloads and IVANS connections around them, so support doesn't start with "we'll learn your software" and your book keeps moving.
How do you actually stop wire fraud on a premium transfer?
Layers. Email authentication (SPF, DKIM, DMARC) and impersonation detection block the spoofed message before it lands; MFA keeps an attacker out of the mailbox they'd use to watch for a transfer; and a written payment-verification process — a call-back to a known number on any new or changed banking instructions — means no premium or closing-fund wire goes out on an emailed request alone. It's the single highest-loss event for agencies, so it gets the most controls.
How much does it cost?
After a free Cyber Risk Consult and assessment, you get a flat-rate monthly quote scoped to your agency — one predictable invoice, no surprise per-ticket charges.
Do you work with agencies outside the Ohio Valley?
Our fully managed onsite service covers the Ohio Valley (KY, IN, OH, WV, TN), and we deliver cybersecurity and monitoring, remote IT support, security awareness training, assessments, and compliance programs to agencies anywhere in the US.
REAL People. REAL Experience. REAL Solutions.
Book a 20-minute Insurance Agency Cyber Risk Consult.
No pressure, no obligation — just a clear picture of where your agency stands.